Job Grade: 19 
Job Family: Senior Management 
Location: Group role / Remote possible 

Disclaimer 

This vacancy is part of the Fit for Impact (FFI) organisational transformation and is initially open exclusively to provisionally redundant co-workers until April 9, 2026. 

Provisionally redundant co-workers have priority in this application process conform the Dutch Social Plan. If no suitable candidate has been found, the vacancy will be opened for all other internal co-workers within the organisation. 

About the Role 

We are strengthening our leadership in delivering impactful, customer-centric solutions for business growth. As Value Stream Lead (VSL) for Growing My Business, you will own the end-to-end performance of this critical value stream, ensuring it delivers sustainable, scalable, and mission-aligned business banking solutions that empower entrepreneurs to grow their businesses while making a positive impact. 

The Growing My Business Value Stream focuses on: 

• Understanding which target groups align with our scale, complexity, and sustainable mission, and which do not. We cannot offer everything to everyone, but we must be well positioned for the markets we can and want to serve. This starts with making sharp, strategic choices. 

• Optimizing business lending products tailored to SMEs and social enterprises, but also to larger clients who drive significant impact, ensuring that our portfolio attracts and supports high-potential businesses. 

• Cash management and payment solutions that streamline business operations for our clients 

• Sector-specific financing for sustainable and impact-driven businesses, including renewable energy, social enterprises, circular economy, and high-impact larger enterprises, ensuring we enable growth and positive change across the spectrum. 

• Digital business banking journeys that simplify account management, lending, and financial planning, with fast and clear customer processes. Clients can easily provide data and quickly obtain financing certainty through a seamless experience. 

• Unifying pricing, credit risk, and customer processes, efficiently granting and managing credits with the right balance of impact, risk, and return. 

This role requires end-to-end accountability for the value stream's strategy, budget, risk, and team leadership, as well as close collaboration with country Managing Directors, the Group Director Customer Journeys, and other VSLs to ensure alignment and adoption. 

How You Will Make a Difference 

You will own the end-to-end performance of the Growing My Business Value Stream, ensuring it delivers outstanding commercial, customer, and societal outcomes. In more detail, you will: 

Strategy & Planning 

• Define the value stream's ambition, outcomes, OKRs, and roadmap, aligned with group objectives, impact goals, and the needs of SMEs and social enterprises. 

• Translate Triodos' mission and commercial strategy into clear targets and priorities for your Empowered Product Teams (EPTs), ensuring a balance between profitability, customer satisfaction, and societal impact. 

• Develop and own the year plan (GYP) for your value stream, including budget allocation and resource planning. 

Product Delivery & Benefits 

• Enable prioritization within your EPTs to deliver solutions that are desirable, viable, and feasible, ensuring they meet the needs of business customers, business goals, and impact criteria. 

• Secure the capabilities and resources needed to execute your plans, including adoption and monetization of business banking solutions. 

• Measure and track realized benefits against objectives, ensuring outcomes are captured post-implementation (e.g., business customer acquisition, loan portfolio growth, sector-specific impact). 

Continuous Improvement & Innovation 

• Manage and optimize end-to-end process performance, ensuring feedback loops and customer insights drive continuous improvement. 

• Champion innovation in business banking products and digital journeys, including sector-specific financing solutions and partnerships with impact-driven organisations. 

• Drive collaboration with impact teams to ensure alignment with Triodos' mission for sustainable business growth. 

Risk & Compliance 

• Hold first-line risk and compliance accountability for all products and processes within your value stream, ensuring adherence to regulatory and internal requirements. 

• Oversee the product lifecycle, including governance, risk assessments, and compliance checks. 

• Safeguard impact integrity, ensuring all solutions align with Triodos' Impact Management Framework and avoid greenwashing. 

Budget & Resource Ownership 

• Own and manage the value stream budget, ensuring optimal allocation and trade-offs between EPTs. 

• Ensure financial discipline within your EPTs, including business case validation and cost-to-serve optimization. 

Stakeholder Alignment & Collaboration 

• Build alignment across value streams, business functions, and support teams (e.g., Risk, Legal, Impact). 

• Communicate transparently and proactively manage dependencies to ensure smooth execution. 

• Act as the primary escalation point for cross-value stream or cross-country issues, resolving conflicts and trade-offs. 

Team Development & Performance 

• Foster accountability within agreed mandates, championing Triodos' behaviours and ways of working. 

• Drive continuous learning and capability building within your EPTs, ensuring they are empowered, autonomous, and outcome-focused. 

• Build a high-performing, inclusive team that collaborates effectively across disciplines (e.g., Product, Design, Business Banking Specialists, Risk). 

What You Will Bring 

Your unique potential and values matter most to us. We seek leaders who are self-aware, holistic thinkers, and conscious of their impact on society, the environment, and the economy. 

To succeed in this role, you will: 

• Articulate a compelling vision for your value stream and inspire your team to achieve shared goals, embedding impact and sustainability at the core of every decision. 

• Lead large-scale change initiatives, introducing new ways of working, building buy-in across all levels, and supporting your team through uncertainty and ambiguity. 

• Build strong relationships with diverse stakeholders (e.g., country MDs, business banking specialists, Risk, Legal, impact partners) and facilitate collaboration across functions. 

• Demonstrate entrepreneurship with a relentless focus on outcomes for customers, the business, and society. 

• Communicate complex ideas clearly and motivate your team through storytelling and engagement. 

Additionally, you will have: 

• A proven track record and affinity with technology and digitalization.

• Extensive experience in business banking, SME lending, or corporate finance, with a proven track record of integrating impact and sustainability into business strategies. 

• Demonstrated expertise in strategy execution, proposition delivery, and end-to-end accountability, including first-line risk and compliance. 

• Robust skills in change management, Agile/Lean methodologies, with experience in scaling these across organisations. 

• Strong skills in conflict resolution, stakeholder management, and inclusive leadership, with the ability to balance commercial, customer, and societal needs. 

• Experience in budget management and financial discipline, including business case development and resource allocation. 

• Deep understanding of sector-specific financing, digital business banking, and partnerships with impact-driven organisations. 

• Professional proficiency in English (spoken and written). 

Triodos Behaviours 

We seek colleagues who demonstrate the following key behaviours, tailored to the Value Stream Lead – Growing My Business role: 

Thinks from the whole – Empowers others 

• Empower your Empowered Product Teams (EPTs) to take ownership of their work and make decisions that align with the value stream's goals. 

• Example: "You will delegate authority to your Product Managers and Change Analysts, allowing them to prioritize the backlog and drive delivery while ensuring alignment with the value stream's OKRs and impact goals for SMEs." 

Delivers impact for clients – Successfully and decisively implements 

• Drive the successful implementation of initiatives within your value stream, ensuring they deliver tangible benefits for business customers and the bank. 

• Example: "You will oversee the rollout of new sector-specific financing solutions, ensuring they are adopted by business customers and contribute to measurable outcomes (e.g., increased lending to renewable energy businesses, improved customer satisfaction)." 

Commits courageously – Inspires others 

• Inspire your team and stakeholders to embrace Triodos' mission and make bold, impact-driven decisions. 

• Example: "You will advocate for innovative solutions that challenge conventional business banking practices (e.g., impact-first lending criteria, partnerships with social enterprises), inspiring your team to prioritize long-term societal impact over short-term financial gains." 

Your Future Colleagues 

You will report directly to the Group Director Customer Journeys and will work closely with: 

• Your Empowered Product Team (EPT), including Product Managers, Change Analysts, Business Banking Specialists, and Designers, to deliver end-to-end solutions. 

• Other Value Stream Leads (VSLs) to ensure alignment and collaboration across value streams. 

• Managing Directors (MDs) of countries (TBNL, TBBE, TBES, TBUK) to ensure local adoption and implementation of your value stream's initiatives. 

• Head of Design (CCO) for customer experience (CX) and proposition development. 

• Head of Commercial Steering & Pricing (CCO) for portfolio performance and pricing alignment. 

Interested? 

If this role sounds interesting and you feel you could contribute, please apply! 

If you have questions, please contact Jacco Minnaar (CCO) or Jamila Hoogeveen (HR). If you require any adjustments during the application process, let us know. Please indicate your potential holiday plans. If the role interests you but you still have some questions, please connect with us!   

We also don’t want to miss out on candidates who feel they don’t exactly match the job description, so if this is a role that sounds interesting to you, and you feel you could add value, please apply! 

Closing date for provisionally redundant colleagues: April 9, 2026