Who we are:

Triodos Bank is an award-winning organisation and one of Europe’s leading sustainable banks, whose mission is to make money work for positive social, environmental, and cultural change. We offer a wide range of banking services for people who want to use their money consciously – from current accounts through to investments and savings. We only finance companies, organisations and projects that benefit people and the environment.

We are a certified B Corporation, meaning that we are part of a community of businesses driving the shift to a new kind of economy, which is better for workers, better for communities and better for the environment.

The Opportunity:

We are delighted to be recruiting for Customer Contact Co-worker to join our vibrant, supportive, and high performing customer contact team at our Bristol Head Office on a 12 month fixed term contract. 

The overall purpose of this role is to provide exceptional customer service to both Triodos Banks’ external and internal customers with a focus and commitment to meeting team quality and performance levels.

There are excellent opportunities for learning and development and to build and progress a career in customer services within one of Europe’s leading sustainable banks.

This is a full-time opportunity and offers the benefits of a flexible hybrid working. Typically, this would require 2-3 days in our Bristol office per week with a choice of working from home on the other days (following an initial induction and training period).

Key responsibilities will require you to:

• Provide consistently high-quality customer service.
• Speak with customers over the phone, via secure message and social media.
• Professionally manage and resolve initial queries regarding all our products and services.
• Take ownership of more complex queries, and work with the team seniors and other teams across the bank to provide the right outcome for customers.
• Provide internet and mobile banking support for customers.
• Work effectively as part of a team to deliver an overall exceptional service.
• Explore vulnerabilities with customers to support inclusivity and meet the need of our diverse customer base.
• Ensure the safety of customers by working in adherence to the relevant legislation.
• Be proactive in suggesting continuous improvements in line with current process improvement methodology.

What we are looking for:

To be successful in this role you have an excellent customer focus and be passionate about delivering a high level of customer service on a consistent basis to our internal and external customers.

An excellent communicator, you will have the ability to manage handling inbound and outbound calls and responding to emails and letters, in a fast-paced team environment.

You will need a passion for learning and development. Each day you will need to use several systems and demonstrate a strong knowledge of our diverse range of products and processes in order to find the right answers for our customers.

This role requires you to follow processes and regulations closely in line with relevant legislation to ensure the safety of customers, and therefore good attention to detail is required for this role.

Triodos Bank is proud of its culture, ethos, and ability to make a positive change in society. It is important that candidates evidence a strong commitment to Triodos Bank’s core values of sustainability and transparency, as well as the personal qualities to live these values.

What We Offer:

In return for your hard work and dedication, you will receive a Full Time Equivalent (FTE) salary of £26,228 depending on experience, plus access to our extensive benefits package, where most of our benefits are non-contributory.

Our benefits include:

• Non-contributory pension scheme from your first day of 8% in year 1 and 10% from year 2 onwards
• Life Assurance (worth 4 times basic pay)
• Income Protection 
• Company sick pay
• Private Medical Insurance with optional enhanced or HCP family coverage
• A Health Cash Plan
• Vitality Leave – After 5 years of service, you will be able to take a sabbatical of up to 3 months. This benefit is then available after every 7 years of service thereafter.
• 27 days (Full Time Equivalent) annual leave plus bank holidays per annum increasing to 30 days after 2 years’ service
• A buy and sell holiday scheme of up to 5 days (Full Time Equivalent) up to maximum of 35 days total annual leave
• 5 days fully paid carers leave
• A wellbeing allowance of £200 a year
• 1 Wellbeing Day
• Free yoga classes
• Co-worker retail discounts
• Cycle to work scheme
• Refer a Friend scheme
• Colleague recognition voucher scheme

We are committed to diversity and inclusion and would therefore welcome applications for candidates from underrepresented and neurodiverse backgrounds. We value that receiving applications from candidates with diverse backgrounds is key in supporting our inclusive organisation to grow. We don’t want to miss out on candidates who feel they don’t exactly match the job description requirements, so if this is a role that sounds interesting to you, and you feel you could add value to the role please do apply. You could be exactly what we need!

Triodos reserve the right to close the vacancy once sufficient applications are received, so please do apply asap if this opportunity is of interest to you.

Want to know what our co-workers think about working at Triodos? Check out their stories at the link below.

30 years of Triodos Bank UK: the voices behind one of the UK's leading sustainable banks

Closing Date: 23/03/2026