Do you want to make a difference and contribute to creating a better world? Are you interested in shaping how we measure and deliver real impact through data-informed decision-making? Join us, we are a frontrunner in ethical banking and global impact investing, and we need experienced analytical talent to drive meaningful change. 

We believe that money can change the world for the better. In fact, our organisation was founded on this belief. Our mission is to create a society that protects and promotes the quality of life of all its members with human dignity at its core. 

Currently, we're strengthening our Being a Triodos Customer team — a dedicated, outcome-focused business unit that owns the customer foundation of the bank, from the moment someone joins us to every interaction that follows. Because the team plays a central role across all our commercial activity, and we want to deepen our analytical capability and data-driven decision-making, we would like to bring on board an experienced Change Analyst. 

How you will make a difference 

You will translate complex business challenges and opportunities into actionable, measurable requirements for our products and customer journeys. Reporting to the Value Stream Lead, you will sit within a cross-functional product team and work alongside Product Managers, Software Engineers and Testers to ensure what gets built genuinely meets customer needs, business goals and regulatory requirements. 

You will drive a data-informed approach to change; grounding all major recommendations in evidence about customer impact, business outcomes. Your role is to make the value of our change initiatives tangible and measurable, helping leaders understand not just what we're building, but why it matters and what return we're getting on our investment. 

Your key responsibilities will include: 

• Lead analysis of product performance, using customer feedback, performance data and market insights to drive continuous improvement in both our products and how we work
• Build the business case for change initiatives, defining clear success metrics, and design solutions that meet both customer needs and compliance standards
• Elicit, document and refine business and information requirements through active stakeholder engagement, process mapping and data exploration
• Break business challenges into clear user stories and acceptance criteria, supporting the Product Manager in prioritising the backlog
• Ensure products are embedded effectively in the business, driving sustainable change and supporting control testing 

What you will bring 

Your unique potential and your values matter to us most. We look for people who are self-aware and who think in a holistic way, conscious about their impact on society, environment, and the economy. 

In terms of experience and skills, you will have: 

• At least 3-5 years of experience in business and information analysis, working closely with agile engineering teams, translating business needs into technical specifications
• An outcome-focused mindset: you think in terms of measurable impact and can build a business case for change
• Strong technical and data literacy—comfortable with data exploration, and metrics definition
• Certification in Scrum, Agile, or business analysis
• An outcome-focused mindset: you think in terms of measurable impact and can build the business case for change
• Knowledge of compliance and risk considerations in financial services is a plus
• Professional proficiency in English (spoken and written); Dutch is a plus 

Your future colleagues 

You will report directly to the Value Stream Lead for Being a Triodos Customer. 

You will work closely with Product Managers to align requirements with product delivery, with Software Engineers and Testers to understand what is feasible, and with country teams to learn about local insights. You will also collaborate with cross-functional colleagues in legal, risk and technology to understand compliance requirements. 

What we offer you 

The most important thing about working with us is that you are part of a community that is changing the world for the better. We are constantly improving our work culture to create conditions where every person can thrive, so you are able to: 

• Find a sense of meaning in your work
• Create positive energy and impact with your co-workers
• Build mutual trust and respect in working relationships
• Enjoy fulfilment at a professional and personal level 

A comfortable working environment 

Our award-winning sustainable head office is based in Driebergen-Zeist, the Netherlands at the Reehorst Estate, just a 3 minutes' walk from the train station. Combined with working from home, it is an inspiring place to work and connect with your colleagues. 

And of course, great remuneration and working conditions (CLA Banken): 

• an annual salary between €62,210 and €76,780 based on a 36-hour workweek  
• an attractive pension plan
• A mobility card (including the option of free private travels) 
• Flexible working hours and the opportunity to work from home
• Six weeks of paid annual leave, with the option to buy up to two more weeks in additional leave
• An option to swap bank holidays for other days (with some conditions) if you celebrate different holidays
• Reimbursement of a company bicycle to the max of €1,500
• A range of education and training opportunities
• The option to join our collective health insurance
• A working from home allowance per home office day 
  Suitable home office equipment up to €750 every 5 years 

Sounds interesting? 

If you feel that you want to make a difference, don't hesitate to join the Triodos community by applying for this role. 

Everyone is welcome to join us. Our culture is built on values that aim to benefit both society and individuals. We are committed to equity and diversity, and we value everyone's perspective. We strive to create an environment in which all colleagues and our broader community can feel safe and included. 

The closing date for applications is: 16th of august 2026 

We also don't want to miss out on candidates who feel they don't exactly match the job description, so if this is a role that sounds interesting to you, and you feel you could add value, please apply! 

Who we are 

Triodos Bank is a leading expert in sustainable banking, founded in 1980 in the Netherlands, with branches in Belgium, the United Kingdom, and Spain. 

Triodos Investment Management is a globally recognised leader in impact investing, managing funds invested in both Europe and emerging markets. 

We are a certified B Corp since 2015 and one of the founders of The Global Alliance for Banking on Values, a global network of independent banks using finance to deliver sustainable economic, social, and environmental development. 

www.triodos.com | www.triodos-im.com | www.triodosfoundation.nl